Returns and Refunds

Before requesting a return or an exchange, please make sure the products comply with the following conditions:

- The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included - incomplete, damaged items cannot be accepted.

- Adhesive and eyelash foam must be unopened, with the seal intact.

- Returns must be requested online or brought to the store within 7 days of the order's delivery.

- Exchanges must be brought to the store within 7 days of the order’s delivery.

- The parcel can only be returned/exchanged within the original shipping Country/Region

- The products were purchased online on velyss.com and Velyss stores.